Important
Transactions on this website are considered personal imports from Japan to overseas.
Personal imports occur when an individual purchases a foreign product directly from an overseas mail-order company, retailer, manufacturer, etc. for the purpose of personal use.
The standard for personal imports is that the product is for the importer’s personal use, so imports made on behalf of a family member or friend, or as a gift for someone, do not qualify as personal imports.
Reselling products also does not qualify as personal imports.
Please note that you are responsible for any imported products and will need to deal with any inquiries from your local customs office, if necessary.
If the purchase price exceeds the tax-free amount, you may be required to pay taxes and other fees. Policies regarding duties and fees vary from country to country, so please contact the customs office in your country.
Order confirmation and package tracking number information will be sent to the email address registered at the time of ordering.
When registering, please be sure to enter your email address correctly.
In addition, please check your reception settings in advance to ensure that our emails are not classified as junk or spam.
About products
Due to the provisions of the Pharmaceutical Affairs Law, we cannot provide advice on taking medicines or information on the contents, effects, or side effects of medicines. Please fully understand the effects and usage of medicines before ordering medicines on this site.
Please use the inquiry form to request the pharmaceuticals you would like to carry.
We will do our best to meet your requests and see if we can sell them to you.
In addition, please note that we cannot sell prescription medicines that require a doctor’s prescription online, and therefore cannot handle them on this website.
Prices are exclusive of tax. Regarding customs procedures, laws and regulations vary from country to country, and in some cases importers may be subject to duties and fees, so please consult your country’s customs.
If the product is confiscated or refused import by customs, it will not be reshipped, so if you have any concerns about importing medicines from our company, please consult your country’s customs in advance.
About credit card payments
Compatible with the five major international credit card brands (VISA, Mastercard, JCB, AMERICAN EXPRESS, Diners Club).
The currency for credit card payments will be Japanese Yen. The exchange rate determination date and exchange fees vary depending on the card company. If you have any questions, please contact your card company in advance.
In principle, personal imports are for the importer to use the product himself. Therefore, the purchaser and user must be the same person.
Some credit cards have restrictions that prohibit online transactions in countries other than the cardholder’s country of residence. Please contact your card company to see if there are any overseas restrictions on the credit card you use. *For security reasons, multiple card information errors or multiple access attempts will result in a period of time where payments will be blocked.
About order
Purchases are made in Japanese Yen. The US Dollar amount is a guide to the exchange rate based on Japanese Yen.
Therefore, please note that the amount may differ from the US Dollar amount due to factors such as exchange fees charged by the card company.
As a general rule, we do not allow cancellations after credit card payment has been made.
In particular, we cannot accept cancellations after shipment, so please make sure you order the correct items and quantities.
This applies to countries that the shipping company we use can deliver to.
We cannot ship to countries where the import of pharmaceuticals is prohibited.
Countries that require permission from the authorities to ship pharmaceuticals and countries with restrictions on pharmaceuticals are also set as excluded countries.
(If you would like to order products that have permission from the authorities and are not subject to restrictions, please contact us using the inquiry form.)
①Please check whether the email has been sorted into your spam folder or promotion tab.
② The registered email address is incorrect.
③It is set to refuse reception. (Please configure your settings so that you can receive emails from this site) After checking the above, please contact us using the inquiry form.
In principle, personal imports are for the importer to use the product himself.
Therefore, the purchaser and user must be the same person.
About Shipping
The delivery company we use is Japan Post.
The post office has a global network, and in your country, deliveries will be made by your local postal worker.
We offer two types of shipping methods.
[EMS]
Speedy delivery & compensation for actual losses in the event of loss or damage.
Normally, shipping is charged by region and weight, but our company sets the price only by region, so the heavier the item, the cheaper the shipping fee is than other companies.
[Free Shipping]
It will take a few days to arrive, but shipping is free.
However, compensation for actual losses in the event of loss or damage is limited to 6,000 yen.
Generally, we will ship your order within 5 business days (excluding Saturdays, Sundays, and holidays).
Yes. Both shipping methods, EMS and free shipping, can be tracked.
(Please note that in some countries such as Canada and Australia, tracking is only possible within Japan when shipping with free shipping.)
Once shipped, you will receive an email with a tracking number for your package.
In most countries, you can also track your shipment on your country’s post office website using the tracking number.
Once shipped, we, as the sender, cannot change the address.
As a recipient, please contact your country’s post office directly.
When contacting us, please let us know the tracking number of the package, that it is a package from Japan, etc.
Please first check the history of the Japan Post tracking number that we will send you after shipping.
(For free shipping, Australia and Canada can only track within Japan.)
If the shipped package has already entered your country, please enter the tracking number on the website of your country’s post office and check the details.
If the tracking status has stopped updating on your country’s post office website, please contact your country’s post office website.
If you have inquired at the post office in your country but have not received a reply, please contact us and we will request an investigation from Japan Post.
**Even if we request an investigation from Japan Post without the recipient inquiring at the post office in your country, the investigation may be terminated as there was no request from the recipient.
Therefore, please be sure to inquire at the post office in your country first.
[EMS]
Actual damage compensation
[Free Shipping]
The actual damage compensation amount in the event of loss or damage is limited to 6,000 yen.
If you are purchasing a high-value item, please use EMS to increase the compensation amount.
If you ship a high-value item free of charge and the package is lost, we cannot compensate more than the limit, so if you wish to request actual damage compensation, please be sure to use EMS.
(EMS fees cannot be refunded)