According to an announcement on the website of Japan Post, delivery delays are currently occurring for international mail to Europe and Africa due to the deteriorating situation in the Middle East. As a result, shipments to European and African countries placed through our website may also experience significantly longer delivery times than usual. We kindly […]
Thank you for choosing Dispensing Pharmacy Kitaoka 2. We wish to inform you of our year-end and New Year holiday schedule.Note: Japan Standard Time (JST) is noted on the Contact Us page. Holiday period: 12/27/2025–01/04/2026 (JST) For certain items (e.g., Eclar Plaster), the final shipment will be at 1:00 PM on 12/29 (JST).During this period,
Year-End and New Year Holiday Notice (Dec 27, 2025–Jan 4, 2026, JST) Read More »
Due to the Canada Post strike, shipments to Canada had been suspended since October; we are pleased to announce that international mail service to Canada has now resumed. News – Japan Post
Please be advised that, due to changes in Japan Post’s shipping methods, our e‑commerce free‑shipping conditions will be revised effective December 2025. Kindly review the following changes. Change 1: Compensation for loss or damage will be eliminated. Under the current free‑shipping scheme (as of November), compensation for loss or damage is capped at JPY 6,000.
Change to free-shipping conditions effective December Read More »
We have confirmed, via Canada Post’s website and information shared by Canadian customers, that the Canada Post strike has resumed. Canada Post’s website indicates a suspension of services; therefore, we have temporarily halted shipments to Canada. Japan Post has not yet issued any announcement; we will provide further updates as soon as more information becomes
Shipment to Canada temporarily suspended due to Canada Post strike Read More »
We have been informing customers on our website about changes to U.S. customs rules since August 2; this is our third notice. As stated in the heading, Japan Post has announced on its website that shipments to the United States will be temporarily suspended. Therefore, please understand that we will also suspend shipments to the
We previously posted a notice on our website on August 2. We would like to inform you that Japan Post — the carrier we use for shipments — has also published an announcement on its website regarding the same change to imports bound for the United States (the de minimis rule). Below is an English
Recently, there have been two significant changes to the de minimis rule regarding imports into the United States. These are: the removal of the FDA review exemption for low-value shipments, and the complete repeal of the de minimis rule that had previously allowed duty-free importation of goods valued under USD 800. Removal of the FDA
Important Changes to the U.S. De Minimis Rule and FDA Import Requirements Read More »
In mid-August, Japan observes a traditional event to honor and offer memorial services to our ancestors’ spirits.During this period, many people return to their hometowns to be with family. D.P.KITAOKA2 is no exception; since pharmaceutical manufacturers will also be closed during this period, and the distribution of our products will be paused, please note that
Please be informed that due to our holiday break from July 17 to July 21, 2025 (Japan time), there may be delays in shipping and in responding to inquiries.Thank you for your understanding. For EMS shipping, some popular items are scheduled to be shipped on the 19th (Japan time).